By Deborah Goonan, Independent American Communities
You may have seen reports of “objective” surveys that reveal that the majority of Americans who reside in homeowners,’ condominium, and cooperative associations are “overwhelmingly satisfied” with their overall community experience.
But don’t put too much faith in HOA satisfaction surveys, especially those conducted by and for Community Associations Institute (CAI), the trade group whose members make their money “serving” association-governed, common interest communities.
Think about it. Would you believe the results of a survey paid for and conducted by ANY other industry measuring satisfaction for their own products and services?
No, of course not.
The association-governed, common interest community management sector of the real estate industry conveniently concludes that its captive consumers are loving the product and services they sell.
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